▼雇用形態：正社員（試用期間6ヶ月）

▼勤務時間
・所定労働時間：9:30～18:00（7.5h）　昼休み：12：45-13：45
・フレックスタイム制度あり
・テレワーク制度あり

▼給与
・年俸制
・スキル・経験・能力に応じて決定
・年1回改定

《給与体系》
①　月給
②　季節賞与（４か月）
③　業績変動賞与　

▼休日・休暇
・完全週休2日制（土日）
・祝日・有給休暇、年末年始休暇、病気休暇、慶弔休暇、保存休暇

▼福利厚生制度
・各種社会保険完備
・交通費全額支給
・PC・スマートフォン貸与
・死亡時見舞金
・結婚祝金
・出産祝金
・社製品購入制度（香水・化粧品/ファッション商品/時計・宝飾品）
・健康診断・人間ドック補助
・保養所/宿泊施設優待
・スポーツクラブ優待
・語学研修優待
・その他優待制度
・社内行事多数（年始パーティー/各種カルチャーイベント）

I. BUSINESS CONTEXT: Business context and operational challenges

CHANEL Japan Client & Omni Channel Client Engagement team aims to enhance recruitment and nurturing of CHANEL's FSN/WFJ/FBP clients by having deep analysis and insights from our CRM Client database. We have been collecting and managing various CRM data from online/offline touchpoints to analyze data for better understanding our clients across all divisions.

It is necessary to understand about our clients from their purchase behaviors and other attributes to know who our clients are and what they are purchasing.

As we have big data to manage, it is very important that we understand about our CRM systems and monitor our data closely to bring beneficial insights from the data. Precise CRM analysis will help us building strategic marketing plan. CRM data will be used for brand’s strategic plan to acquire new clients and to nurture our clients to the top segment.

II. EXISTING AND FUTURE STAKES: Areas of transformation for the future


We have been so far successful implementing new CRM DB using the PIONEER platform provided and run by Global IT team. It made our CRM database consolidated into one big database which made us feasible to do the borderless customer journey within Japan region. We should take next step forward to deep dive into more precise client analysis to understand who our client is and how they are becoming client or to top clients.

As CHANEL is a human driven company, ensuring to collaborate with business team and IT team is the stake of the success of this mission. Also, very important to have good relationship with Global CRM team to understand their strategy.




III. RESPONSIBILITIES AND ACCOUNTABILITIES: Based on above

Impact at CHANEL
Lead the management of CRM data and analyze CRM data; develop strategic plan for acquiring and nurturing client that can expand the number of clients and top client for each division.

Analyze and give insight on the CRM analysis and propose plan to improve weaknesses around client. Collaborate with divisional stakeholder, legal, IT, Global PIONEER team.


The Client Engagement ANALYST is responsible for the following:
 Be an owner of client data management and give logical and strategical insight.
 Propose strategical plan to acquire clients and nurture clients in collaboration with business teams, who may in charge of planning various promotions.
 Create and propose CRM related KPIs for all divisions and measure result.
 Proactively understand CRM related projects and work with IT and businesses to implement and develop client data related services and promotions.
 Ensure that projects are managed in time and within budget

The key stakeholders and working relation will comprise:
 Japan F&B/FSN/WFJ business team
 Japan corporate Social Media Lead, IT, Legal
 Global CRM team

The ideal candidate will bring:
 Experience in a CRM data management
 Experience in a data analysis, be able to work harmoniously with others and negotiate.
 Experience in system implementing project

Ideal attributes:
 Good analytical skills and logical thinking
 Listen to the opinions of others and persuade logically.
 Seek objectives and results. Be able to see issues from a big picture perspective and create the best solutions.
 Positive attitude to new challenges.
 Positive to contribute to an inclusive culture and work in a diverse group.
 English is required to communicate with global headquarters

What CHANEL can bring to the right candidate
 Experience as a key luxury market leader
 Expertise in CRM within luxury market
 A company culture putting people first in every step on the way
 Opportunity to interact directly with the French headquarters to propose and create your own plan to expand the brand's fan