想定年収500－900万 給与形態 ①月給 / ②季節賞与（４か月）/ ③業績変動賞与
賃金備考 年俸制 / スキル・経験・能力に応じて決定 / 年1回改定
勤務時間 "・所定労働時間：9:30～18:00（7.5h） 昼休み：12：45-13：45
We have been so far successful implementing new CRM DB using the PIONEER platform provided and run by Global IT team. It made our CRM database consolidated into one big database which made us feasible to do the borderless customer journey within Japan region and outside of Japan region in the future. We should take next step forward to build strategic marketing communications using salesforce marketing cloud aligning with each divisional business strategy.
As CHANEL is a human driven company, ensuring to collaborate with business team and IT team is the stake of the success of this mission. Also, very important to have good relationship with Global CRM team to understand their strategy.
Lead the management of Marketing Communication mainly using Salesforce Marketing Cloud .
Based on the CRM analysis and insights, create strategic CRM marketing communication planning using our own digital plat form such as EMAIL and LINE.
For building strategic communication plan and drive communication management, collaboration with divisional stakeholder, legal, IT, Global PIONEER team is necessary.
The CRM Digital Manager is responsible for the following:
§ Be an owner and CHANEL’s CRM related communication management using salesforce marketing cloud.
§ Co-work closely with CRM data insight team and propose strategical plan to acquire clients and nurture clients through CRM communication.
§ Objective and KPI setting to monitor performance of CRM communications.
§ Proactively understand CRM related projects and work with IT and businesses to implement and develop client data related services and promotions.
§ Ensure that projects are managed in time and within budget.
The key stakeholders and working relation will comprise:
§ CRM Insight Team
§ Japan F&B/FSN/WFJ business team
§ Japan corporate Social Media Lead, IT, Legal
§ Global CRM team
The ideal candidate will bring:
§ Experience in an owned platform management, such as an email delivery and LINE post management.
§ Experience in a Salesforce Marketing Cloud management skill
§ Be able to work harmoniously with each divisional marketing stakeholders and negotiate.
PERSONALITY, SKILLS & EXPERIENCES:
-5+ years of working experience
-Minimum 2+ years of specializing in Salesforce Marketing Cloud (Marketing Automation journey building)
-Requires good CRM data mining skills with a logical and strategic point of view
-Requires excellent communication skills with multi-divisional and multi-regional counterparts
-PC: Word/Excel/One drive/TEAMS/PPT
-Language: Business Level of English & Japanese
§ Good analytical skills and logical thinking
§ Listen to the opinions of others and persuade logically.
§ Seek objectives and results. Be able to see issues from a big picture perspective and create the best solutions.
§ Positive attitude to new challenges.
§ Positive to contribute to an inclusive culture and work in a diverse group.
§ English is required to communicate with global headquarters.