▼雇用形態：正社員（試用期間6ヶ月）
▼勤務時間
・所定労働時間：9:30～18:00（7.5h）　昼休み：12：45-13：45
・フレックスタイム制度あり
・テレワーク制度あり
▼給与
・年俸制
・スキル・経験・能力に応じて決定
・年1回改定
《給与体系》
①　月給
②　季節賞与（４か月）
③　業績変動賞与　

休日・休暇
・完全週休2日制（土日）
・祝日・有給休暇、年末年始休暇、病気休暇、慶弔休暇、保存休暇

▼福利厚生制度
・各種社会保険完備
・交通費全額支給
・PC・スマートフォン貸与
・死亡時見舞金
・結婚祝金
・出産祝金
・社製品購入制度（香水・化粧品/ファッション商品/時計・宝飾品）
・健康診断・人間ドック補助
・保養所/宿泊施設優待
・スポーツクラブ優待
・語学研修優待
・その他優待制度
・社内行事多数（年始パーティー/各種カルチャーイベント）

I. BUSINESS CONTEXT: Business context and operational challenges

Although CHANEL is the top luxury brand globally, it has great potential in the Japanese market, especially in the area surrounding Digital.
In particular, it is necessary to draw out the business potential of the stores and the sales staff who interact with clients there, while building a unique method for CHANEL that is not second best to other companies.

II. EXISTING AND FUTURE STAKES:

• Identifying effective business plans and prioritization amid various initiatives driven by both global and local departments.
• Streamlining existing tasks and selecting new initiatives in an environment that constantly demands growth, with the formation of rational decision-making approaches as needed.
• Driving projects forward while also clarifying the requirements to be achieved through the project, determining and monitoring the variables affected by it.

III. RESPONSIBILITIES AND ACCOUNTABILITIES: Based on above

• Overseeing CRM operations for the WFJ (Watch & Fine Jewelry) division, collaborating with other divisions to maximize customer engagement.
• Leading Clienteling activities, from planning CRM operations focused on stores to implementing various digital tools. Leading regular CRM meetings with in-store personnel.
• Leading various CRM program and project activities. Overseeing the operation and enhancement of services like Welcome, Product Care, Free maintenance, and participating in projects from global and corporate entities.
• Conducting dispatch activities for DM/eDM/LINE. Carrying out a series of tasks including translation, proposal targeting, database extraction and analysis, and informing stores to maximize their effectiveness for the Japanese market.
• Managing customer databases. Collaborating with other divisions in Japan (corporate, fashion, cosmetics, IT, etc.) and globally, maintaining data and preparing necessary reports.
• Budget management for the aforementioned tasks. Collaborating particularly with WFJ department marketing, from planning to implementation and reporting of necessary budgets.

The key stakeholders and working relation will comprise:
 Japan division business team
 Japan M&C, IT, Legal
 Other regional CRM team, Global CRM, IT

The ideal candidate will bring:
• Leadership experience in CRM operations, demonstrating excellent abilities in customer data analysis and CRM program supervision.
• Proficiency in smoothly handling a wide range of tasks and communicating effectively with various departments.
• Comprehensive skills in database management, utilizing IT tools, data analysis, and report creation within the CRM domain.
• Work experience in English, especially in close coordination with global entities.
• Experience in leading teams and nurturing team members (desirable).
• Experience in clienteling, luxury industry preferable.

Ideal attributes:
 Listen to the opinions of others and persuade logically.
 Seek objectives and results. Be able to see issues from a big picture perspective and create the best solutions.
 Positive to contribute to an inclusive culture and work in a diverse group.
 Build a plan based on figures.
 English is required: have a call with global CRM team.

What CHANEL can bring to the right candidates
§ Experience as a key luxury market leader
§ A company culture putting people first in every step on the way
§ Opportunity to interact directly with the French headquarters to propose and create your own plan to expand the brand's fan